WHAT HAPPENS ON A GHOST HUNT?
If you are thinking of booking an event, but are still unsure, you can find out more in An Introduction To Ghost Hunting here.
I’VE PURCHASED MY TICKETS, NOW WHAT?
You will receive a confirmation of your purchase via email from The Ghost Book. Your details will be passed over to the company running the event. They will then send you details of your event, usually closer to the time of the event. This email will detail location details, arrival times and instructions specific to your night.
WILL I RECEIVE TICKETS FOR THE EVENT?
No company advertised on The Ghost Book uses tickets. As soon as you have purchased spaces on an event, you will receive a confirmation email from The Ghost Book and your details will automatically be passed on to the hosting company. They will then send you relevant information to the email you provide.
I HAVEN’T RECEIVED A CONFIRMATION EMAIL. HAS MY BOOKING BEEN SUCCESSFUL?
You will automatically receive an email from email@example.com as soon as you purchase a ticket for an event. You will then receive a second email from same address when your purchase has been processed. If you haven’t seen an email, please check your junk mail folder as it will likely be there. To ensure you don’t miss an email again, please add firstname.lastname@example.org to your contacts.
ARE THERE ANY RESTRICTIONS ON PEOPLE ATTENDING EVENTS?
• No under 18s will be admitted to an event, so please be aware of this before making a purchase. Proof of age may be required on arrival if team members have any doubts.
• Pregnant woman are not able to attend ghost hunts due to health and safety reasons.
• Anyone found to be under the influence of alcohol or drugs will be refused entry to any investigation without a refund. Anyone found to be using either substance during an event will be asked to leave with immediate effect.
• Anyone with a disability should check with both the location and the hosting team to make sure the event will be suitable and manageable.
WHAT HAPPENS IF I’M UNABLE TO MAKE AN EVENT?
You should let the hosting company know of your intended absence as soon as possible. The team will check people in as they arrive, and failing to report your absence will result in them waiting for you, holding up the entire event.
I NEED TO CANCEL A PURCHASE, CAN I HAVE A REFUND?
It is extremely important that you check the dates of events before you purchase any tickets. Understandably, there are circumstances beyond control which may result in you having to miss a booked event. Unfortunately, The Ghost Book can not issue refunds on bookings. Money taken from your bookings is transferred immediately to the hosting company, who subsequently pay the location that the event is being held at. Cancelled bookings can therefore not be reimbursed.
CAN I GIFT OR SELL MY TICKET ON?
If you can no longer make an event, you can sell your ticket on privately, or gift it as you wish. You will be solely responsible for doing this and The Ghost Book will not be liable for any issues that arise from such transactions. You will need to contact the hosting company and make them aware of the changes in guest’s details. Please ensure that the new guests have read the terms and conditions listed by The Ghost Book, or the hosting company. No under 18s or pregnant women will be admitted to the event.